FREQUENTLY ASKED QUESTIONS (FAQs)

FAQs Index

Promotions
How do I track my order?
Returns and refunds
Right of withdrawal form
Hawkers lenses protection
Sunglasses care
Accepted payment methods
When to contact paypal
Want to distribute HAWKERS?
I want to work in Hawkers
Commercial and sweepstakes prizes

1. Promotions

MANTRA - UP TO 60%

Promotion starts: 14 March 2025. Promotion ends: 31 March 2025.
Buy the number of PRODUCTS indicated for the price established in each ITEM.
1 PRODUCT = 40% discount, 2 PRODUCTS OR MORE = 60% discount.
Not included NEW and Accessories.
Cannot be combined with other promotions, discounts or offers.
Deliveries made in accordance with measures imposed by local health authorities.
Returns subject to conditions. Visit our Refunds page for details.

2. How do I track my order?

When your order is ready to leave our warehouse, we will send you an email containing the tracking number and a link to the website of the transport company delivering it. This will allow you to keep track of your order during shipment and see when it will be delivered. Please note that deliveries are not made on weekends or public holidays. Additionally, if you placed the order through your account, you can also check its status and see the tracking code in the User Area section of our website.

3. Returns and refunds

If you wish to invoke your right of withdrawal, please, fill in the following form, to comply with our national laws, and send it to our contact page.

The right of withdrawal states that you can return the product to the sender within 14 days upon reception, paying the shipping fees that may arise of such return. Once we receive the merchandise, we would refund the corresponding amount of the order, though not the return costs (if all the merchandise was returned we’d reimburse the shipping fees of the original order too).

4. Hawkers lenses protection

PLY RETURNS PO BOX 6035
CHULLORA, NSW, 1405
I hereby declare that I renounce on my sunglasses acquisition contract on:
– Ordered the________of_________of________/ received the ________of_________of_________ [state date of contract/date of delivery of the order]
– _____________________[Name of the customer]
– _____________________[Customer's address]
Date

5. Hawkers lenses protection

Hawkers lenses provide UV400 protection, safeguarding your eyes against harmful ultraviolet radiation. Hawkers sunglasses meet the following standards: American Standard ANSI Z80.3-2001, Australian Standard AS/NZS 1067:2003, and Standard EN 1836-1997 according to the European Community Directive 89/686/EEC.

6. Sunglasses care

You can use your Hawkers pouch to clean and carry them. Do not rest the lenses against any hard surface. Do not pop out the arms frequently. And do not leave your sunglasses in direct sunlight under high temperatures such as an automobile dashboard as this may damage them.

7. Accepted payment methods

Credit cards: Visa, MasterCard, American Express, Discover.

Debit cards: Visa, MasterCard, American Express.

PayPal.

Klarna.

8. When to contact paypal

Note that we do not have access to your PayPal account so you shall contact them if you want to open a PayPal account, change your password, verify if a payment has failed, check the status of a transaction or any other issue related with such platform.

9. Want to distribute HAWKERS?

If you're a business professional and would like to join our network of authorised distributors, please complete the following form.

10. I want to work in Hawkers

If you want to work with us you can send us your CV via email and we will keep it for future selection processes if your profile does match our requirements. (job@hawkersco.com).

11. Commercial and sweepstakes prizes

Commercial and sweepstakes prizes given through our social networks are free of commercial value and, therefore, any type of guarantee; if you find any defect in the reception of the product you'll have to communicate it as soon as possible in our contact page. Changes and refunds are not accepted.