FREQUENTLY ASKED QUESTIONS (FAQs)

FAQs Index

1. Promotions
2. What payment methods are accepted?
3. What taxes apply to the purchase of products?
4. What are the delivery times and costs?
5. How to track my order?
6. What do I do if I have an issue with my order?
7. Can I return a product?
8. What product guarantee do I have?
9. Where can I PHYSICALLY buy HAWKERS products?
10. Apparel
11. Want to distribute HAWKERS?
12. Would you like to work for HAWKERS?
13. Would you like to collaborate with HAWKERS?
14. WORLDCOO E-COMMERCE WIDGET
15. Blue Block Technology

1. Promociones

UP TO 50% + 10% EXTRA

• Promotion starts: 3 December 2024. Promotion ends: 10 December 2024.
• Discounts of up to 50% + 10% on the second unit on selected products. Indicated on the Product Detail Page. Not included New and Accessories.
• Reduced shipping depending on the region for further details check our Conditions. Free shipping on orders over RM270.
• Cannot be combined with other promotions, discounts or offers.
• Deliveries made in accordance with measures imposed by local health authorities.
• Returns subject to conditions. Visit our Refunds page for details.

BLACK FRIDAY - 3 FOR 1

• Promotion starts: 19 November 2024. Promotion ends: 2 December 2024.
• Buy three products for the price of one, pay only for the highest value item. Indicated on the Product Detail Page. Not included New and Accessories.
• Applies to the entire website except products marked as New and Accessories.
• Selected product. Indicated on product details page.
• Free shipping on orders over RM270.
• Cannot be combined with other promotions, discounts or offers.
• Returns subject to conditions. Visit our Refunds page.

UP TO 60%

• Promotion starts: 4 November 2024. Promotion ends: 18 November 2024.
• Discounts up to 60% on a selection of products. Not included New and Accessories.
• Applies to the entire website except products marked as New and Accessories.
• Selected product. Indicated on product details page.
• Free shipping on orders over RM270.
• Cannot be combined with other promotions, discounts or offers.
• Returns subject to conditions. Visit our Refunds page.

HALLOWEEN - 2 for 1

• Promotion starts: 18 october 2024. Promotion ends: 4 november 2024.
• Buy two products for the price of one, pay only for the highest value item. Indicated on the Product Detail Page. Not included New and Accessories.
• Applies to the entire website except products marked as New and Accessories.
• Selected product. Indicated on product details page.
• Free shipping on orders over RM270.
• Cannot be combined with other promotions, discounts or offers.
• Returns subject to conditions. Visit our Refunds page.

2. What payment methods are accepted?

• Credits cards: Visa, MasterCard, American Express.
• Debit cards: Visa, MasterCard, American Express.

3. What taxes apply to the purchase of products?

The price of our products can be found in the description page of each individual product. It includes Value Added Tax (VAT). If any other tax is applicable, it will be indicated here also. If your order is blocked at customs, we are not responsible for any added this may imply.

4. What are the delivery times and costs?

You can consult all the information about order preparation, delivery times and shipping costs in the Terms and Conditions page of our website - specifically in Clause 6.

Here is the link: Conditions.

The delivery times indicated are dependent on the correct, normal functioning of the logistics of order preparation and delivery, as well as the volume of orders in any given moment.

5. How to track my order?

When your order is ready to leave our warehouse, we will send you an email containing the tracking number and a link to the website of the transport company delivering it. This will allow you to keep track of your order during shipment and see when it will be delivered. Please note that deliveries are not made on weekends or public holidays.

Additionally, if you placed the order through your account, you can also check its status and see the tracking code in the User area section of our website.

6. What do I do if I have an issue with my order?

Our Customer Service team is available to address any issue you may have with your order. To contact the Customer Service team, please use our contact form.

Select the category which best fits your query and send your contact request. We will contact you by email as promptly as possible.

7. Can I return a product?

You have fourteen (14) calendar days from the reception of the product to exercise your right to return, which means terminating the sales contract. To exercise said right, you should follow the established procedure as laid out in the clause "Right of Return" detailed in the Terms and Conditions and in the Returns page of our website.

8. What product guarantee do I have?

Our products are guaranteed for three (3) years from the date of purchase. If one of your orders presents a factory defect within this period, please contact us through the CONTACT form and select the “guarantee” option.

IF THE CUSTOMER HAS PURCHASED A 'MADE IN SPAIN' PRODUCT, THE AFOREMENTIONED 3-YEAR WARRANTY WILL BE EXTENDED INDEFINITELY. THAT IS TO SAY, THE 'MADE IN SPAIN' PRODUCT WILL HAVE A LIFETIME WARRANTY. THIS BENEFIT IS ONLY APPLICABLE, AS STATED, TO 'MADE IN SPAIN' PRODUCTS. THE PROCEDURE FOR THE EXECUTION OF THIS WARRANTY, AS OUTLINED IN THE PRESENT SECTION, WILL BE EXACTLY THE SAME AS FOR ALL OTHER PRODUCTS.

9. Where can I PHYSICALLY buy HAWKERS products?

• Search for our stores here.
• Certain shopping centres and collaborating opticians. Ask us!

* Take into account that the models available may vary depending on the point of sale.

** Take into account that price and promotions can vary depending on the sales channel.

10. Apparrel

Where is our clothing made?

All our garments are made in Europe, and come with that seal of quality.

What sizing is available?

All of our clothes are available in the following range of sizes: XS, S, M, L, and XL. We recommend you order the size you normally wear. Also, measurements can be found on the product info page.

What materials are our clothes made of?

You can see what materials each article of clothing is made of on the website product info pages, and on the inside tag of each article. If you have any questions, you can get in contact with our customer service team, who will be happy to respond to any inquiry via the CONTACT form.

Caring for your clothing.

You can find specific care instructions on the inside tag of each article of clothing. However, here are our basic tips for clothing care and maintenance:

• Wash dark and light colors separately.
• On the one hand, natural fabrics like wool, linen, and silk shrink if they are washed at high temperatures, and lose their shape if dried in a spin cycle or hung up to dry. For this reason, it’s recommendable that you wash delicate articles of clothing by hand. On the other hand, artificial or synthetic fabrics should be washed in warm water and ironed inside out at a low temperature. Jeans should always be washed inside out, and not exposed to temperatures over 40ºC.
• Don’t overload the washing machine. If the load is too big, your clothes won’t get sufficiently clean.
• We recommend using neutral detergents because they contain fewer bleaching agents.
• Wash your clothing inside out, and preferably with liquid detergent as opposed to powder or solid detergent.
• Use detergent and softener in moderation. If you use too much, this can cause staining.
• Avoid using dryers. They can cause fabrics to become dull and worn.
• High temperatures are not good for fabrics.
• When you dry your clothes outside, keep them out of direct sunlight.
• When using an iron, start at the lowest temperature. For dark colors and/or appliqués, such as studs, iron the article of clothing inside out at a low temperature, or when it’s still slightly wet.

What do the symbols on our tags mean?

• Washing:

  	Machine wash. The number (30º C, 40º C, 60º C, 95º C) is the maximum wash temperature.
  	Machine wash with normal settings and short spin cycle. The number (30º C, 40º C, 60º C, 95º C) is the maximum wash temperature.
  	Hand wash no warmer than 30ºC. Do not rub or ring.
  	Do not wash.

• Use of bleach:

  	You may use bleach.
  	Do not use bleach.

• Ironing:

  	Hot iron: max 200ºC. Cotton, linen, or viscose.
  	Medium iron: max 150ºC. Wool and polyester blends.
  	Cool iron: max 110ºC. Natural silk, rayon, acetate, or acrylic.
  	Do not iron.

• Dry cleaning:

  	The letters (A, F, P) inside the circles indicate the appropriate product type for each article (information for dry cleaning specialists).
  	Do not dry clean.

• Drying:

  	You may use a dryer.
  	Do not use a dryer.
  	Dry at low temperature.
  	Dry at normal temperature.
  	Lay flat to dry.
  	Do not wring.
  	Dry on a hanger.

Can I return an order?

You have fourteen (14) days from the time you receive the product to exercise your right of withdrawal, which entails terminating your contract. To exercise this right, you must follow the procedure detailed in the “Right of withdrawal” clause of the Terms and Conditions, and the Returns section of our website. Remember that the product must be returned along with its tag.

Can I exchange my order for a different size?

Unfortunately, we don’t offer size exchanges, you’ll have to return the product and make a new purchase in the correct size.

12. Want to distribute HAWKERS?

If you're a business professional and would like to join our network of authorised distributors, please complete the following form.

13. Would you like to work for HAWKERS?

Would you like to join us? Check out the offers in our Careers page.

14. Would you like to collaborate with HAWKERS?

Join Hawkers Crew! Our ambassador community is waiting for you! Sign up at Hawkers Crew and we will be in contact with you.

15. WORLDCOO E-COMMERCE WIDGET

Worldcoo is the solidary donation widget that enables the financing of social and cooperation projects through online purchases. Worldcoo selects and audits the project from the very beginning until the end so that each and every donated euro can be traced at worldcoo.com.

By making a purchase at hawkersco.com you can make a micro donation. The microdonation can be made before completing your purchase by clicking on the check box. This initiative is developed within the framework of the collaboration agreement between HAWKERS and World. You can track the status of the collection for the project by using the following worldcoo.com/es/proyectos-1/

The donations made are exempt from VAT and will be appear on your purchase invoice along with the rest of the products purchased at hawkersco.com. In the case of cancelling your order or exercising your right of withdrawal on it, this will not affect the donation, since it is not reimbursable.

16. Blue Block Technology - Glasses with blue light filter.

What are Blue Filter Glasses?

They are non-prescription lenses which prevent a specific bandwidth of high-energy blue light emitted by the screens of everyday electronic devices from reaching the eye. Over-exposure to this light can cause eye fatigue and visual stress, and has been shown to disturb sleep patterns.

Do Blue Blocking glasses come with prescription lenses?

Blue Blocking glasses don't come with prescription lenses. If you would like to buy prescription glasses with a blue filter, go to Hawkers Eyewear.

How many models are there and where can I get them?

You'll find more than 20 different Blue Blocking glasses models on our website. Discover the full catalogue here.

Where can I find the characteristics of each model?

Each model has a details page which you can view by clicking on the model photo. If you have any questions about the model or Blue block Technology in general, please ask us by using our Customer Service form contact